FAQs

1. How can I contact customer support?
You can reach our support team anytime at prettyplugcases1@gmail.com. We usually respond within 24 hours.

2. What phones are your cases compatible with?
We currently offer cases designed specifically for various iPhone models. Each product page clearly lists compatible devices.

3. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location but generally arrive within 5–10 business days.

4. Do you offer returns or exchanges?
Yes. If you receive a damaged or incorrect item, contact us within 48 hours of delivery at prettyplugcases1@gmail.com and we’ll assist you with a replacement or solution.

5. Can I cancel my order?
Orders can only be canceled within a short window after placing them. Email us immediately at prettyplugcases1@gmail.com if you need to cancel.

6. Are your cases protective or just stylish?
Our cases are designed to be both stylish and protective, offering durable materials that help guard your phone against scratches and minor drops.

7. Do you offer discounts or promo codes?
We occasionally run promotions. Follow our social media pages or check our store announcements to stay updated.

8. What if I entered the wrong shipping address?
Email us as soon as possible at prettyplugcases1@gmail.com. If your order hasn’t shipped yet, we can update it.